CANCELLATION & REFUND POLICY
At JustHire24, we value the time, effort, and trust invested by both our customers and our home chefs. Every booking on our platform represents real preparation, planning, ingredients, and commitment.
This Cancellation & Refund Policy explains how cancellations are handled and under what conditions refunds may be issued.
By using the platform, you agree to follow this policy in good faith.
1. When a Customer Cancels a Booking
Life can change unexpectedly, and we understand that plans may need adjustments. Customers have the flexibility to cancel a booking; however, the timing of the cancellation determines whether charges apply.
If the customer cancels shortly after making the booking, and before the chef has accepted or started preparation, the cancellation may be processed without any penalty.
But once a chef accepts the booking or begins preparing ingredients, the cancellation impacts their time, effort, and resources. In such cases, a partial or full charge may apply, depending on the stage of service.
This ensures chefs are treated fairly for the work already started.
2. When a Chef Cancels a Booking
JustHire24 expects every chef to honour their accepted bookings. A customer relies on the chef’s commitment, and sudden cancellations can disrupt plans and affect trust in the platform.
If a chef cancels a booking occasionally due to unavoidable reasons, the platform understands. However, frequent or careless cancellations may result in penalties, reduced visibility, or temporary suspension.
Chefs are encouraged to keep their availability updated to avoid unnecessary issues.
3. Last-Minute Cancellations
Last-minute cancellations whether by customers or chefs carry a stronger impact:
- If a customer cancels very close to the service time, the chef may have already invested money in ingredients or blocked their schedule. For this reason, cancellation charges may be higher.
- If a chef cancels last minute, customers may be entitled to a full refund, along with priority support in finding an alternate chef if they choose.
The platform always aims to balance fairness between both parties.
4. Refund Eligibility
Refunds are not automatic; they are evaluated with care to protect both sides.
A customer may receive a refund under situations such as:
- The chef did not arrive or cancelled the booking.
- The chef provided a service significantly different from what was agreed upon.
- There is clear evidence of poor food quality, hygiene issues, or mistakes that prevented the service from being completed.
Every refund request is reviewed by the JustHire24 support team, who may ask for evidence such as photos, messages, or order details to ensure transparency and fairness.
Refund decisions are final and are based solely on the platform’s assessment.
5. Situations Not Eligible for Refunds
Some situations fall outside refund eligibility. For example:
- A customer changes their mind after the chef has already prepared ingredients.
- The service is completed and the customer simply did not like the taste (taste is subjective).
- Incorrect addresses, unavailability of the customer at the location, or refusal of entry to the chef.
- Miscommunication between users without involvement of the platform.
JustHire24 encourages open communication between users to avoid unnecessary disputes.
6. Processing Refunds
If a refund is approved, it is processed through the original payment method used during booking.
The processing time may vary depending on the payment provider, but most refunds reflect within 5–7 business days.
JustHire24 does not control banking delays but ensures that all approved refunds are initiated promptly.
7. Platform Rights & Final Decisions
To ensure the platform remains fair and trustworthy, JustHire24 reserves the right to:
- Review every cancellation or refund request individually
- Request additional information from either party
- Make the final determination on refunds, charges, and penalties
- Take action against fraudulent claims or intentional misuse
These measures help maintain a safe and professional ecosystem for both chefs and customers.
8. Support & Assistance
If you ever experience an issue with a booking or need help with a cancellation, our support team is always available to assist.
We believe in resolving concerns respectfully, quickly, and transparently.
You may contact us anytime at:
Email: support@justhire24.com
Location: Bangalore, India
Phone number: +91 81234 38139
We will do our best to guide you and ensure your experience on JustHire24 remains smooth and satisfactory.